1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, business name, and billing information
- Profile Information: Profile pictures, business descriptions, and preferences
- Communication Data: Messages, support requests, and feedback you send to us
- Payment Information: Credit card details and billing addresses (processed securely by third-party providers)
1.2 Business Data
We collect data related to your business operations, including:
- Customer information and appointment bookings
- Staff and team member details
- Service offerings and pricing information
- Inventory and product data
- Analytics and reporting data
1.3 Automatically Collected Information
We automatically collect certain information when you use our Service:
- Usage Data: How you interact with our platform, features used, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and performance data
- Location Data: General location information based on IP address
2. How We Use Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Provide, maintain, and improve our business management platform
- Process transactions and manage your account
- Deliver customer support and respond to inquiries
- Send important service-related communications
2.2 Business Operations
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics
- Ensure platform security and prevent fraud
2.3 Marketing and Communications
- Send promotional materials and updates (with your consent)
- Personalize content and recommendations
- Conduct surveys and gather feedback
- Notify you about new features and services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform:
- Payment processors (Stripe, PayPal)
- Email service providers
- Cloud hosting and storage providers
- Analytics and monitoring services
- Customer support tools
3.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights and property
- Ensure user safety and prevent fraud
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement comprehensive security measures to protect your information:
4.1 Technical Safeguards
- Encryption: Data encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Audits: Security assessments and vulnerability testing
4.2 Administrative Safeguards
- Employee training on data protection and privacy
- Limited access to personal information on a need-to-know basis
- Regular security policy reviews and updates
- Incident response procedures and breach notification protocols
4.3 Physical Safeguards
- Secure data centers with 24/7 monitoring
- Environmental controls and backup systems
- Secure disposal of physical media
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
5.1 Account Data
- Active Accounts: Retained while your account is active
- Inactive Accounts: Retained for 2 years after last activity
- Deleted Accounts: Permanently deleted after 30 days
5.2 Business Data
- Customer Records: Retained for 7 years for business purposes
- Appointment Data: Retained for 3 years after completion
- Financial Records: Retained for 7 years for tax and legal compliance
5.3 Legal Requirements
Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Verify the accuracy of your information
6.2 Correction and Updates
- Correct inaccurate or incomplete information
- Update your account information
- Modify your communication preferences
6.3 Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
6.4 Withdrawal of Consent
You may withdraw your consent for marketing communications at any time by:
- Using the unsubscribe link in emails
- Updating your account preferences
- Contacting us directly
8. Third-Party Services
Our platform integrates with various third-party services. These services have their own privacy policies:
8.1 Payment Processors
- Stripe: Payment processing and billing
- PayPal: Alternative payment method
8.2 Communication Services
- Email Providers: Transactional and marketing emails
- SMS Services: Appointment reminders and notifications
8.3 Analytics and Monitoring
- Google Analytics: Website usage analytics
- Error Tracking: Platform monitoring and debugging
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
9.1 Adequacy Decisions
We transfer data to countries with adequate data protection laws or appropriate safeguards.
9.2 Standard Contractual Clauses
We use standard contractual clauses approved by relevant authorities for international transfers.
9.3 Binding Corporate Rules
We implement binding corporate rules to ensure consistent data protection across our organization.
10. Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in our platform
Your continued use of our Service after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: